Retired.com offers several ways to get help, so you can pick the one that fits your question and the time of day.
You can reach support three main ways. The Help Center is always available, and live chat and phone assistance are staffed during business hours, Monday through Friday, 9:00 a.m. to 8:00 p.m Eastern Time.
⏰ 24/7 self-service in the Help Center
The Help Center is open around the clock. You can search articles and step-by-step guides at any time to find answers on your own — no waiting and no business-hours limit. This is the fastest way to resolve common questions about your account, funding, and the platform.
💬 Chat — AI-assisted anytime, live agents during business hours
Chat is available 24/7 with AI-assisted answers, so you can get help the moment a question comes up. During business hours, you can also connect with a live team member through the same chat window for questions that need a person. If you reach out after hours, the AI assistant can help right away, and a team member can follow up when the team is back online.
📞 Phone assistance during business hours
You can speak with a team member by phone during business hours. Phone is a good fit when your question is detailed, time-sensitive, or easier to talk through than to type.
🕘 Business hours
Live chat with a team member and phone assistance are available Monday through Friday, 9:00 a.m. to 8:00 p.m. Eastern Time. Self-service in the Help Center and AI-assisted chat remain available outside those hours.
🚩 Email as a backup
If you can't use the options above, you can email support@retired.com. Email is a fallback for situations where the Help Center, chat, and phone aren't accessible to you — for most questions, the Help Center, chat, or phone will get you a faster answer.
Common questions
What can I get help with outside business hours?
The Help Center and AI-assisted chat are available 24/7, so you can find answers or start a conversation anytime. Live chat with a team member and phone assistance resume during business hours.
When are live agents available?
Monday through Friday, 9:00 a.m. to 8:00 p.m. Eastern Time, by phone or through live chat.
Should I email support@retired.com?
Only if you can't reach the Help Center, chat, or phone. Those channels are usually faster; email is a last resort for when the others aren't available to you.
Need more support? Contact our Service team
Select "Start a Conversation" from the Chat menu or call us at 1-800-RETIRED